I was brought up with the salary earned from a full-time insurance agent. I have aunts, cousins, and friends in this line of work too. I’ve witnessed the effort and emotions that go behind every sales pitch, road show, clinched deal, or failed negotiation. I know every job comes with their own struggles, but for what they go through, insurance agents get a lot more flak than they deserve.
Many of my relatives choose not to disclose their job unless absolutely necessary because people treat them differently the moment they know. It's extremely hard to form or keep social circles because everyone thinks meeting up could possibly mean being 'preached' to. Perhaps the worst is when kind intentions are met with skepticism – Are you nice to me because you want me to buy something from you? In other words, insurance agents became a group we discriminate based on a few bad sheep and our preconceived perceptions. Some time back one of my friend's client landed himself in the hospital. It was only then, that he realised the hospitalisation plan he bought was void because he forgot to pay the monthly premium. While there was a very low chance of success, his agent, my friend, made calls and sent in paper work to appeal his case. Although the appeal was approved within a month, the client’s family still holds my friend responsible for the mess up – if anything goes wrong, only the agent is to blame. Sales is a tough job regardless of what you’re selling, but convincing someone to commit a monthly payment or throw in a huge sum for an intangible item is really a lot harder. Yet, while we have no qualms with beauticians, jewelry store staff, or real estate agents getting a cut of what we pay, we seem to be really stingy with insurance agents. And we still feel entitled to getting free drinks whenever we meet them. We cite their flexible schedule as a point of envy, but it’s precisely because this job isn’t governed by standard office hours or a fixed location that makes it impossible to separate work from personal time. Most of us would be enjoying our date nights or catching up on Netflix by 9pm but for my friends and relatives in the line, it's when they finally end their day and go for their late and lonely dinner. Just like any sales job, work constantly seeps into personal life – it’s difficult for agents to stop working. Whenever they are informed of someone’s hospital admission, the insurance agents I know will sacrifice family time to tend to these clients. Even if it was in the middle of a birthday celebration, they'd walk their client through the steps they should follow to ease the claims approval process. It's not always about monetary loss or gain either. Sometimes, the difference between a successful case closed and failed pitch is life and death, and the impact you make in someone else's life will stay with you forever. A close one recounted how she pulled out of a trip to Sri Lanka at the last minute but was asked to help her friends with their travel insurance. She recommended one of her friends, Amy, to buy an additional life plan which was a basic cover that she didn't have, but Amy opted for a hospitalisation plan instead. Her whole group of friends died in the tsunami during that trip, including Amy. Amy was a single mother, and her 2 children were left orphaned without financial support – something that the agent blames herself for till this day. Ultimately, selling insurance is just part of an insurance agent's job. Since we’re all about acceptance and love these days, let’s extend this circle to everyone we meet – give them a chance to talk if you have time to listen. Most agents actually do believe in the benefits and returns that these plans entail. And if that annoying friend won’t stop bothering you, there’s always a kinder way to say no than to cut out a friend entirely. Also read, We Asked 4 Millennials How Much Insurance They Have And What They Actually Know About Their Plans.“I’ve never bought insurance for myself before but I know I’m still under a plan that my parents bought for me. I intend to get one myself once I start working. I get the general idea that it’s to protect my life but I don’t really know what kinds of insurance are there and what I need.”
“My parents bought some sort of family package for us so I believe I’m covered under that package in terms of life insurance or any accidents. So instead of buying any other insurance for myself, I spend that amount investing instead.”
“I’m not very sure what I got. I just know that I’m covered for certain terminal or critical illnesses and death. Also, I’ll get a lump sum when my policy matures at 55 years old. This is the only plan I bought as I think it’s good enough – it covers my health and also gives me some money back when I’m old.”
“I have three insurance plans: Life Insurance, Hospitalisation, and Endowment. The Life Insurance Plan is to help "protect" my loved ones (children, spouse) financially should anything happen to me. Like if I die, they get a sum of money. I got the Hospitalisation Plan to cover me up to A Class government hospital. And for Endowment, it's more of a savings plan that my husband and I bought so that we can get a certain percentage of return after 18 years.”
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